Refund policy

Effective date: 20 August 2026

This Refund and Return Policy applies to purchases made through broachsunglasses.com and is operated by Broach Limited (“Broach”, “we”, “us” or “our”).

This policy applies in addition to any rights you may have under applicable law. Nothing in this policy limits or excludes rights that cannot legally be limited or excluded.

Returns for change of mind

We accept returns for a refund within 14 days of delivery, provided that the item:

  • Is unused, unworn, unwashed, and in resaleable condition.

  • Has not been altered, damaged, or marked after delivery.

  • Is returned with all original packaging, accessories, protective materials, tags, and any complimentary items supplied with the order.

  • Is accompanied by proof of purchase or the relevant order number.

To start a return, email lukas.molyneux@broachsunglasses.com with your name, order number, the item(s) you wish to return, and the reason for your return. Please do not send an item back before receiving return instructions from us.

For change-of-mind returns, you are responsible for the cost of return shipping and for ensuring the item reaches us safely. We recommend using a tracked and insured shipping service. Original shipping charges, express-delivery charges, customs duties, taxes and other import-related charges are non-refundable, except where required by applicable law.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, colour or style, please return the eligible item in accordance with this policy and place a new order through the Website.

Damaged, faulty or incorrect items

Please inspect your order promptly after delivery. If an item is damaged in transit, faulty, materially different from its description, or if you receive the wrong item, contact us within 7 days of delivery at lukas.molyneux@broachsunglasses.com.

Please include your order number, a description of the issue, and clear photographs or video where possible. We will assess the issue and, where appropriate, arrange a replacement, repair, refund or another remedy in accordance with applicable law. Where Broach accepts responsibility, we will provide return instructions and cover reasonable return-shipping costs.

The 7-day reporting request helps us investigate delivery and fulfilment issues quickly; it does not affect any non-excludable legal rights you may have.

Non-returnable items

The following cannot be returned for a change-of-mind refund:

  • Products marked final sale, clearance, or non-returnable at the time of purchase.

  • Gift cards.

  • Personalised, customised or made-to-order products, unless defective or otherwise required by law.

  • Items returned incomplete, used, worn, altered, damaged by the customer, or not in resaleable condition.

  • Products returned without prior return instructions or sent to an address other than the one provided by Broach.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved.

If approved, refunds are issued to the original payment method used for the purchase. We aim to process approved refunds within 5–10 business days after receiving and inspecting the return. Your payment provider or bank may take additional time to post the funds to your account.

If a return does not meet this policy, we may decline the refund or, where appropriate, offer to return the item to you at your cost.

Late or missing refunds

If you have received a refund-confirmation email but cannot see the funds after the stated processing timeframe:

  • Check the original payment method used to place the order.

  • Contact your bank, card issuer, payment provider or other financial institution, as processing times can vary.

  • If the issue remains unresolved, contact us at lukas.molyneux@broachsunglasses.com with your order number.

International returns and customs

For international returns, you are responsible for correctly completing any customs documentation. Unless we have agreed otherwise in writing, you are responsible for return shipping costs and any duties, taxes, clearance fees or charges arising from a change-of-mind return.

Please mark returned goods in accordance with the carrier’s instructions and applicable customs requirements. Broach is not responsible for returns delayed, lost or charged due to incomplete or incorrect customs paperwork.

Contact

Broach Limited
A14, Vista Mount Davis
52–54 Mount Davis Road
Pok Fu Lam, Hong Kong

Email: lukas.molyneux@broachsunglasses.com
Telephone: +852 6334 6100