Shipping policy

Shipping Policy
Effective date: 20 August 2026

Broach Limited ships orders from Hong Kong. Shipping availability, methods and delivery charges are displayed at checkout based on the delivery destination and selected shipping service.

Order processing
Orders are normally processed within 1–2 business days after payment has been authorised. Business days exclude Saturdays, Sundays and Hong Kong public holidays. Orders placed after our daily fulfilment cut-off, during peak periods, or where additional verification is required may take longer to process.

Delivery estimates
After dispatch, estimated delivery times are:

  • Hong Kong: 1–3 business days

  • International destinations: 5–15 business days

These estimates are not guaranteed. Delivery may be affected by carrier operations, customs processing, weather, public holidays, destination location and other circumstances outside Broach Limited’s reasonable control.

Tracking
Where tracking is available for your selected shipping service, we will send tracking information to the email address supplied at checkout once your order has been dispatched.

Shipping charges
Shipping charges are calculated and displayed at checkout before you complete your purchase. We may change available delivery services and shipping rates from time to time.

Customs, duties and taxes
International orders may be subject to import duties, taxes, VAT/GST, customs-clearance charges or other fees imposed by the destination country. Unless we expressly state at checkout that such charges are included, they are the customer’s responsibility. Broach Limited does not control these charges and cannot predict their amount. Customs-related delays are outside our control.

Delivery address
Customers are responsible for ensuring that the delivery address and contact details provided at checkout are complete and accurate. Contact us promptly at lukas.molyneux@broachsunglasses.com if you need to request a change before dispatch. We cannot guarantee changes after an order has entered fulfilment or been dispatched.

Undeliverable, refused or uncollected parcels
If an order is returned to us because the address was incorrect, delivery was refused, the parcel was not collected, or import charges were not paid, we may deduct the original shipping cost, return-shipping cost, carrier charges and any customs-related charges from any refund, to the extent permitted by applicable law.

Lost, delayed or damaged orders
If your parcel appears lost, is materially delayed, or arrives damaged, contact us at lukas.molyneux@broachsunglasses.com with your order number and photographs where relevant. Please report delivery damage within 7 days of receiving the order. We will review the issue and, where appropriate, work with the carrier to investigate and resolve it.

Contact
Broach Limited
A14, Vista Mount Davis, 52–54 Mount Davis Road, Pok Fu Lam, Hong Kong
Email: lukas.molyneux@broachsunglasses.com
Telephone: +852 6334 6100